Terms of service

HEROCOSSHOP.COM — TERMS OF SERVICE

COMPANY OVERVIEW This Site is operated by 广州鑫鹏实业有限公司 (Guangzhou Xinpeng Industrial Co., Ltd., "the Company"), an online retailer specializing in cosplay costumes, K-Pop apparel, and themed fashion, committed to delivering high-quality products and reliable service to customers worldwide. Registered address: 广州市花都区新雅街广塘村白蟮塘工业区 15 号 (No. 15, Baishantang Industrial Zone, Guangtang Village, Xinya Street, Huadu District, Guangzhou, China). For the purposes of these Terms, "herocosshop" shall mean the Company.

1. ACCEPTANCE OF TERMS By accessing or using herocosshop.com (the "Site") and purchasing any product, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site.

2. ELIGIBILITY & ACCOUNTS You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase. You agree to provide accurate, current, and complete information when placing an order or creating an account, and to keep your account credentials secure.

3. PRODUCTS & ORDERS All product descriptions, images, sizing, colors, and pricing are subject to change without notice. We reserve the right to refuse or cancel any order at any time, including orders suspected of fraud or duplicate purchases. A contract is formed only when we confirm your order by email.

4. PRICING & PAYMENT All prices are listed in USD and do not include applicable taxes or shipping fees unless stated otherwise. Payment must be received in full before an order is processed. We accept the payment methods displayed at checkout.

5. SHIPPING & DELIVERY Shipping times are estimates, not guarantees. Risk of loss passes to you upon delivery to the carrier. Delays caused by carriers, customs, or force majeure are not our responsibility. For details, see our Shipping Policy.

6. RETURNS & REFUNDS Returns are accepted only in accordance with our Return & Refund Policy, which is incorporated into these Terms. Certain items, including worn, washed, altered, or final-sale products, may not be eligible for return.

7. INTELLECTUAL PROPERTY All content on the Site — including text, graphics, logos, images, and software — is the property of herocosshop.com or its licensors and is protected by copyright and trademark laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

8. PROHIBITED CONDUCT You agree not to: misuse the Site; interfere with its operation; attempt unauthorized access; use the Site for unlawful purposes; or resell our products without authorization.

9. DISCLAIMERS The Site and all products are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability and fitness for a particular purpose. To the maximum extent permitted by law, we disclaim all liability for product misuse or failure to follow care instructions.

10. LIMITATION OF LIABILITY To the maximum extent permitted by applicable law, herocosshop.com shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site or purchase of products. Our total liability shall not exceed the amount you paid for the relevant product.

11. INDEMNIFICATION You agree to indemnify and hold harmless herocosshop.com and its owners, employees, and affiliates from any claims, damages, or expenses arising from your breach of these Terms or your misuse of the Site.

12. THIRD-PARTY LINKS The Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party site.

13. PRIVACY Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. GOVERNING LAW & DISPUTE RESOLUTION These Terms are governed by the laws of the United Kingdom. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. CHANGES TO TERMS We may update these Terms from time to time. Changes take effect when posted on this page, and your continued use of the Site constitutes acceptance of the updated Terms.

16. CONTACT Questions about these Terms may be sent to: mailto:postmaster@herocosshop.com

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