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Shipping & Delivery
Shipping Information
Most of cosplay costumes shown on herocosshop.com are ready-to-ship. We aim to offer you costumes with ideal similarities to styles in original anime or video games.
The estimated shipping time, calculated during the Checkout page, varies with several factors, including the shipping method(economy/express), processing time of the item(s), and the destination region. An international shipping fee is calculated during the Checkout page. Overnight shipping is not available. The processing time for pre-orderd items may be 45 business days or more. Please stay alert to the email from our customer service, and we will contact you if there's any shipping issue with your order. After your package is shipped, you can log in and check the status of your package in My Orders. If your estimated delivery date has passed and you still have 't received your order, please contact our customer service for help.
You are strongly suggested to place your order at least 2-3 weeks before you need to receive.
It is necessary to keep in contact with the customer service department: postmaster@herocosshop.com all the time, we'll contact you by email if there's any shipping issue on your order.
The estimated shipping time, calculated during the Checkout page, varies with several factors, including the shipping method(economy/express), processing time of the item(s), and the destination region. An international shipping fee is calculated during the Checkout page. Overnight shipping is not available. The processing time for pre-orderd items may be 45 business days or more. Please stay alert to the email from our customer service, and we will contact you if there's any shipping issue with your order. After your package is shipped, you can log in and check the status of your package in My Orders. If your estimated delivery date has passed and you still have 't received your order, please contact our customer service for help.
You are strongly suggested to place your order at least 2-3 weeks before you need to receive.
It is necessary to keep in contact with the customer service department: postmaster@herocosshop.com all the time, we'll contact you by email if there's any shipping issue on your order.
PS: Plase note that shipping via the couriers like DHL is fast but you will need to pay tax due to your country's customs policy.
For more shipping details, please check the following table.
| ECONOMY | EXPRESS | STANDARD | |
| USA | 10-16 business day | 4-6 business day | 5-7 business day |
| UK | 7-11 business day | 5-7 business day | 6-10 business day |
| CA | 18-25 business day | 5-7 business day | / |
| AU | / | 5-7 business day | 12-18 business day |
| DE | 7-11 business day | 5-7 business day | 6-10 business day |
| FR | 7-11 business day | 5-7 business day | 6-10 business day |
